Phone: (815) 885-2200 | Text: (815) 885-5119 | Monday - Thursday: 8AM - 5PM | Friday, Saturday, Sunday: Closed

Online Store COVID-19 Protocol

Clinic Policies/FAQs

Clinic Policies and Procedures

Appointments are appreciated. 

All pets hospitalized, in for examination, grooming, or boarding are required to have up-to-date vaccinations. Parasite control is vital to the health of your pet and others at the clinic. We will treat and bill for fleas, ear mites, skin mites, and intestinal parasites found on any pets in for observation, grooming, or boarding. Furthermore, for your pets protection, we ask that when bringing them to the clinic you restrain them in a carrier or on a leash.

Our credit policy requires payment at time of service. We accept cash, personal checks, and all major credit cards. A deposit may be required if we have no prior relationship and your pet needs extensive hospitalization. 

Frequently Asked Questions

Does Willow Ridge see dogs too?
Yes! We love our canine patients just as much as our feline patients!

Where are you located?
We are located at 4901 N. Perryville Rd. in Loves Park, IL, approximately one mile north of Riverside Blvd., just north of the Peak Fitness. We are on the northeast corner of Perryville Rd. and Nimtz Rd. Unfortunately many GPS devices will give the wrong directions to our facility.

Do you take walk-ins?
We go by appointments only at Willow Ridge to assure that each patient is seen in a timely manner. It can be stressful for pets to leave their home, so we don’t like to make them wait longer than necessary. 

What payment options do you offer? Do you accept payment plans?
We accept cash, check, Visa, Mastercard, Discover, AMEX, and Care Credit. At this time we do not offer payment plans. Payment is expected at the time of service.

What is Care Credit?
Care Credit is a revolving line of credit that works like any major credit card, but if you pay it off within the payment period, there is no interest on your purchase. Please visit for more information or click here to apply online.

How much is an office visit?
Our standard exam fee is $51. However, there are exceptions. Please call our office at 815-885-2200 for a more precise estimate.

My cat is an indoor cat. Does she really need vaccines?
Vaccines are recommended not only for the health of the feline patient, but also for the health of her owners and the rest of the cat population. In Winnebago County, it is required by law to have your cat vaccinated for rabies and registered with the County. We also recommend the feline distemper vaccination which protects your cat from serious airborne viruses. 

How do I transport my pet to your facility?
We recommend containing your cat in a carrier for the safety of your pet and other patients. Dogs must be on a leash. If your dog becomes aggressive at the vet, please muzzle him before arriving at our facility.

Do you groom cats?
Yes! If you have a cat who gets stressed during the grooming process, an injectable sedation is an option here in clinic. We require proof of current rabies and distemper vaccines for all pets admitted to grooming. If you have any questions about the grooming process or would like an estimate, please contact us.

I think my pet has fleas. Can I still bring them to your facility?
Yes, we will still see your pet. Any pet who comes to our facility will be treated and billed for any fleas, mites, or intestinal parasites found during their visit.

Do you have a boarding facility?
Yes! We only board cats at the moment. Cats who need medications are welcome. We would be happy to give you a tour of our facility! All cats who visit our boarding facility are required to be current on vaccinations. If they are not current, we would be more than happy to administer the vaccinations while they are here for a separate fee.

My cat is coughing/sneezing. Should I bring him in to see the vet?
If your cat is still eating, drinking and acting normally otherwise, it is not necessary to bring him in for an exam for coughing/sneezing. Most cats will overcome a virus like this without treatment in a few days. If you start seeing green/yellow discharge from the eyes or nose, then we would need to see him.

Can I catch a cold from my cat?
No, cold viruses are species-specific.

Is pet advice I read on the internet accurate?
As a pet owner, you want to be educated so that you can best care for your pet, but with the wealth of information on the internet these days, it’s difficult to decipher which sites are trustworthy. Please take a look at these recommended sites. Also check out our blog! If you have any questions about information you have read online, don’t hesitate to contact us.

What should I do if I have an emergency when Willow Ridge is closed?
Contact the Animal Emergency Clinic of Rockford on Maray Drive at 815.229.7791. Or you may wish to contact the ASPCA Poison Control Center at 888.426.4435.

Do you take in stray cats?
Willow Ridge is a veterinary clinic and is not accepting cats for adoption at this time. However, we would be happy to scan any stray pet for a microchip at no charge. We would also post any photos/adoption information on our Facebook page if requested. You may send photos to

Are you hiring?
We are not hiring at this time, but we are always accepting resumes/applications. You may fill out an application online and email it to Resumes/applications are kept on file for a year.

Do you accept volunteers?
We do not accept volunteers, but we appreciate your interest! If you are looking for a charitable organization to serve, please consider contacting Paws Humane SocietyWinnebago County Auxiliary, or Noah’s Ark.